T & C

Customer information:

EthCrafted Accessories has extra security provided by its SSL certificate. We believe strongly in the privacy of individuals and customers. We only use customer information to:

  • communicate with customers and ship purchased products
  • email subscribers about member discounts, specials, sales and competitions  

If you want to be removed from the mailing list, please send your request by email to info@ethcrafted.com 

We will not be using customer information for any other purposes. We believe that using customer information for any other purpose without informing the customer is illegal.

EthCrafted Accessories Website:

You are not allowed to use the content on EthCrafted Accessories for any criminal offence.  

Purchasing & Product Information:

When you purchase an item, it means you have accepted the terms & conditions of EthCrafted Accessories that are provided below.

Cleaning 

Cotton products

As our products are handmade, you are advised to dry clean or hand wash scarves, wraps, sofa throws, table runners and cushion covers using a very mild washing liquid or soap. If necessary iron with low heat.

Leather products

Please use clean cloth to remove dirt or use appropriate leather cleaner.

As we are dealing with handmade products, on rare occasions products may show a slight variation in colour or appearance from what is seen on the screen.

Pricing, Payment & Security:

We are a VAT (Value Added Tax) registered business in the United Kingdom. All our prices include a 20% VAT. As a VAT registered business in the UK, we are obliged to reflect any future VAT changes in our prices.

This website has extra security provided by its SSL certificate. In addition to that, all our payment transactions are processed by secure payment processing service, PayPal.

Once you have chosen an item, you will be directed to complete your purchase using a PayPal payment transaction service. You can use your PayPal account or credit card to pay for your purchase. 

Shipping, Delivery & Follow up:

All deliveries are free. We use a secure postal service for shipping your order.

Once you have completed your purchase, you will be sent a notification email from us; and later on you will get a tracking number once your order is shipped. As a result you are in a position to follow up delivery of your package. 

UK 

Free shipping

1 – 3 working days

European Union

Free shipping

3 – 5 working days

Rest of the world

Free shipping

5 – 7 working days

Customs and duty tax: 

Please note that you may be liable to pay any local import duty and taxes depending on where you are residing. Delivery could take longer if you are not available to sign for delivery, and also if your package is not picked up on time from local post office, or if your package is held at customs. 

At the moment European Union customers are not liable to pay any customs duty and taxes, as there still is a free trade arrangement between UK and EU. Please email us if you have any query.

Returns:

As we are offering a customer friendly free postage service to ship your orders, we do not pay for return postage.

You should inform EthCrafted Accessories as soon as you decide to return a purchased item by sending an email to info@ethcrafted.com 

Please include the following details so that we can process your return and refund as quickly as possible: 

Product name

Quantity

Date of purchase 

Order/Transaction number

In order to get a refund, items should be returned in their original condition using original packaging or using your own plastic courier bag by post (signed for service) to the business address within 14 days of receipt.

How to send items back:

You can return items using a signed for postal service to the business address, found on the delivery postage. You have to attach a copy of the post office receipt and email us so that we can confirm and refund your money. You also have to provide information about how you would like to get a refund or how we can transfer your money.

EthCrafted Accessories

E-mail: info@ethcrafted.com

Tel: 0044-07878290156